Website Terms of Use
Last Updated: June 7, 2026
Agreement to Terms
These Website Terms of Use (“Terms”) form a legally binding agreement between Sproutly Social Inc. (“Sproutly,” “we,” “our,” or “us”) and you, the individual or entity accessing or using our website.
These Terms govern your access to and use of sproutlysocial.com and any related pages, media, forms, downloads, quizzes, scorecards, tools, or other website features we make available, collectively referred to as the “Site.”
By accessing or using the Site, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must stop using the Site.
Changes to These Terms
We may update these Terms from time to time. When we do, we will update the “Last Updated” date above.
Material changes may be communicated through a website notice, email, or other reasonable method where appropriate. Your continued use of the Site after updated Terms are posted means you accept the updated Terms.
Eligibility
The Site is intended for users who are 18 years of age or older. By using the Site, you confirm that you are at least 18 years old or are using the Site on behalf of an organization with authority to do so.
We do not knowingly collect personal information from individuals under 18. If you believe an individual under 18 has provided personal information to us, contact legal@sproutlysocial.com.
Intellectual Property Rights
All content on the Site, including text, graphics, designs, photographs, video, audio, software, downloads, templates, frameworks, tools, logos, trademarks, service marks, and other materials, collectively referred to as “Content,” is owned by Sproutly or its licensors and is protected by Canadian and international intellectual property laws.
You may view and temporarily download Site pages for personal, internal, non-commercial use, provided you keep all copyright, trademark, and proprietary notices intact.
You may not reproduce, copy, modify, distribute, sell, license, publicly display, publish, scrape, create derivative works from, or otherwise exploit any Site Content without Sproutly’s prior written permission.
Acceptable Use
You agree not to:
Use the Site for unlawful, misleading, harmful, abusive, defamatory, fraudulent, or unauthorized purposes.
Interfere with or disrupt the Site, its servers, security, or functionality.
Attempt to gain unauthorized access to any portion of the Site or related systems.
Use bots, scrapers, crawlers, or automated tools to access, copy, extract, or index Site Content without our written consent, except for standard search engine indexing.
Upload or transmit viruses, malware, spyware, or other harmful code.
Harvest, collect, or use information from the Site to create or populate another database, service, directory, or marketing list.
Misrepresent your identity, affiliation, business, authority, or purpose when submitting information to us.
Interactive Tools, Quizzes, Forms, and Scorecards
From time to time, we may offer interactive tools on the Site, including questionnaires, audits, calculators, quizzes, scorecards, downloads, or similar tools, collectively referred to as “Interactive Tools.”
You are responsible for ensuring that any information you submit through an Interactive Tool is accurate, complete, and lawful to provide. We may rely on the information you submit to generate example outputs, recommendations, categories, scores, resources, or follow-up communications.
Outputs generated through Interactive Tools are provided for general informational and educational purposes only. They do not constitute business, financial, legal, tax, accounting, or professional advice. They are not a guarantee of performance, revenue, growth, engagement, audience development, platform results, or any other outcome.
We may modify, suspend, or discontinue any Interactive Tool at any time without notice or liability.
User Submissions
If you submit feedback, comments, testimonials, reviews, ideas, suggestions, examples, responses, or other materials through the Site or to Sproutly, collectively referred to as “Submissions,” you confirm that you have the right to provide them and that they do not infringe the rights of any third party.
Unless otherwise agreed in writing, you grant Sproutly a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, adapt, and reference Submissions for our business, portfolio, marketing, award, educational, research, and service improvement purposes.
We will not knowingly publish confidential information you provide to us unless you have approved that use or the information has been made public by you or with your authorization.
To the extent permitted by applicable law, you agree to waive, or provide any reasonable waiver of, moral rights necessary for Sproutly to use Submissions as permitted under these Terms.
Privacy, Cookies, and Electronic Communications
Our Privacy Policy explains how we collect, use, disclose, store, and protect personal information. The Privacy Policy is incorporated into these Terms.
The Site may use cookies, pixels, analytics tools, and similar technologies as described in our Privacy Policy.
If you provide your email address or other contact information through the Site, we may use it to respond to your inquiry, send information related to your request, deliver resources you requested, provide administrative or service-related communications, and, where permitted by law, send marketing or promotional communications.
We will send commercial electronic messages only where we have consent or another lawful basis to do so. You may unsubscribe from marketing communications at any time using the unsubscribe link included in those messages or by contacting us at legal@sproutlysocial.com.
Unsubscribing from marketing messages does not prevent us from sending transactional, administrative, billing, legal, or service-related communications.
Third-Party Links, Platforms, and Tools
The Site may link to or integrate with third-party websites, platforms, payment processors, analytics providers, social media platforms, scheduling tools, form tools, messaging tools, or other services.
We do not control and are not responsible for third-party websites, services, content, policies, practices, security, or availability. Your use of third-party websites or services is at your own risk and may be governed by separate terms and privacy policies.
Paid Services and Service-Specific Agreements
Sproutly provides social media management, content creation, production, consulting, and related services. Paid engagements are governed by a separate signed agreement, statement of work, invoice, proposal, change order, or written scope accepted by the parties.
If there is a conflict between these Terms and a signed service agreement, master service agreement, statement of work, or other written paid-service agreement between you and Sproutly, the signed paid-service agreement governs for the paid services.
Accessibility
Sproutly strives to make its digital content accessible and usable. If you experience difficulty accessing any part of the Site, contact us at legal@sproutlysocial.com and describe the issue so we can review it.
Site Availability and Modifications
We may modify, suspend, restrict, or discontinue any part of the Site at any time without notice or liability.
We do not guarantee that the Site will always be available, uninterrupted, secure, error-free, or free of harmful components.
Disclaimer of Warranties
The Site, Content, Interactive Tools, and any outputs or resources provided through the Site are provided “as is” and “as available.”
To the fullest extent permitted by law, Sproutly disclaims all warranties, representations, and conditions of any kind, whether express, implied, statutory, or otherwise, including warranties of accuracy, completeness, reliability, merchantability, fitness for a particular purpose, non-infringement, availability, security, or error-free operation.
We do not guarantee that any information, recommendation, example, score, resource, or output provided through the Site will produce any particular result for your business, brand, social media presence, marketing activity, revenue, audience, or performance.
Limitation of Liability
To the fullest extent permitted by law, Sproutly will not be liable for any indirect, incidental, consequential, special, punitive, exemplary, or similar damages arising from or related to your use of the Site, even if we have been advised of the possibility of such damages.
Except for liability that cannot be excluded or limited by law, Sproutly’s total aggregate liability arising from or related to the Site or these Terms is limited to the greater of CAD $100 or the amount you paid directly to Sproutly for use of the Site in the 12 months before the claim.
Nothing in these Terms limits liability for gross negligence, wilful misconduct, fraud, or any liability that cannot be excluded under applicable law.
Any claim arising from or related to the Site or these Terms must be brought within one year after the claim arises, unless a longer period is required by applicable law.
Indemnity
You agree to indemnify and hold harmless Sproutly, its directors, officers, employees, contractors, agents, and service providers from and against any claims, losses, liabilities, damages, costs, and expenses, including reasonable legal fees, arising from or related to:
Your breach of these Terms.
Your misuse of the Site.
Your violation of applicable law.
Your infringement or alleged infringement of third-party rights.
Any information, materials, or Submissions you provide to us.
This indemnity does not apply to the extent caused by Sproutly’s gross negligence or wilful misconduct.
Force Majeure
Sproutly is not liable for any failure or delay caused by events beyond our reasonable control, including natural disasters, severe weather, labour disputes, war, terrorism, civil unrest, cyberattacks, platform outages, third-party service failures, internet or utility outages, governmental actions, or other events beyond our reasonable control.
Governing Law and Dispute Resolution
These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable in Alberta.
You and Sproutly agree to first attempt to resolve any dispute arising from or related to the Site or these Terms through good-faith informal negotiation. A party raising a dispute must provide written notice describing the dispute in reasonable detail.
If the dispute is not resolved within 15 days after written notice, the parties agree to attempt mediation in Edmonton, Alberta with a mutually agreed mediator, unless the parties agree otherwise in writing.
If mediation does not resolve the dispute, claims exceeding the monetary limit for Alberta small claims court will be resolved by confidential, binding arbitration in Edmonton, Alberta under rules agreed by the parties or, if no rules are agreed, under the ADR Institute of Canada rules applicable to the dispute.
Either party may bring eligible claims in Alberta small claims court. Either party may also seek injunctive or equitable relief in a court of competent jurisdiction to protect intellectual property, confidential information, security, or misuse of the Site.
You agree to resolve disputes with Sproutly only on an individual basis and not as part of a class, collective, representative, or consolidated action, to the extent permitted by law.
If you are or become a paying client, the dispute resolution terms in your signed service agreement with Sproutly supersede this section for disputes arising from paid services.
General Terms
These Terms, together with the Privacy Policy and any other policies incorporated by reference, form the entire agreement between you and Sproutly regarding your use of the Site.
If any part of these Terms is found unenforceable, the remaining provisions remain in effect.
Our failure to enforce any provision of these Terms is not a waiver of our right to enforce it later.
We may assign these Terms or our rights and obligations without notice. You may not assign these Terms without our prior written consent.
Headings are for convenience only and do not affect interpretation.
Contact Information
Questions about these Terms may be directed to:
Sproutly Social Inc.
10060 Jasper Avenue Northwest, Tower 1, Suite 2020
Edmonton, Alberta T5J 3R8
Canada
Email: legal@sproutlysocial.com